About Us AJ Rustic Oak are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
AJ Rustic Oak
Claughton Hall Farm Cottage Claughton Nr. Lancaster Lancashire LA2 9LA United Kingdom
Phone: 0800 009 6040
Email: sales [at] ajrusticoak [dot] co [dot] uk

AJ Rustic provides top quality goods. We aim to supply all goods in the most efficient manner possible at competitive prices. The following terms and conditions apply to all transactions received by AJ Rustic via the telephone, Internet, mail and email. The placement of an order through these methods indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Shipping And Handling Sorry, but we currently do not ship to countries outside the UK. All orders are Delivery to Mainland UK, Please Note we DO NOT deliver to North Scotland and Ireland as standard but if you contact us we can arrange a delivery with a fee from the courier for the extra milage.

Our solid oak goods are very heavy and we have to charge a substantial delivery charge. We aim to keep this as low as possible.

Please Note:

Our carriers are only able to offer delivery and off loasing of items to your kebside. They are not insured to carry items into your house. Our Fire surrounds, being solid oak are very heavy and usually require at least 2 fit people to carry them indoors.
Delivery Schedule All products and services are subject to availability and may be withdrawn at any time. If the goods are not supplied as specified we will refund you if the transaction is cancelled. We will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges We are not yet VAT registered. This will probably soon change so buy now before we have to apply 20% VAT.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 009 6040 (International +44 0800 009 6040) or fax us on or write to us at Claughton Hall Farm Cottage Claughton Nr. Lancaster Lancashire LA2 9LA United Kingdom
Privacy Policy AJ Rustic Oak do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Please Note:
On rare ocasions, items ahve been damaged whilst in transit. If there are any signs of damage when the items are delivered to you - please do not accept delivery.

The items will then be returned to us and we will rectify or replace any items that may have been damaged in transit.